5.1 Given a scenario use appropriate safety procedures
If an older program doesn't run correctly, use the Program Compatibility Wizard to
simulate the behavior of earlier versions of Windows.
Installing peripheral devices such as printers at customer premises: Expect that your
customers are not very familiar with the usage of the device. Show the customer how to
use the device. For example, if you had installed a printer, show the customer how to use
the printer and also print a test page. Relevant manuals (hard copy or electronic version)
along with drivers need to be provided to the customer.
Hot-Swapping: Usually, you need to consult the manufacturer's documentation to verify
which components are hot-swappable. Therefore, it is recommended to refer the
documentation, and if the power supply is hot-swappable, there is no need to switch off
the server computer, thus preventing any inconvenience to the users.
Slow system response or start up problems: Possible reasons for slow running of a
computer may include insufficient memory, viruses and Trojan horses, too many TSRs
(Terminate and Stay Resident) running at the same time, etc. Ensure that your computer
has sufficient memory, hard disk space, and anti-virus software installed (particularly if
connected to the Internet).
Proper component handling and storage:
Antistatic wrist strap: A technician can prevent ESD by using a variety of methods. The most
common tactic is to use an antistatic wrist strap. One end encircles the technician's wrist. At the
other end, an alligator clip attaches to the computer. The clip attaches to a grounding post or a
metal part such as the power supply.
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